Contact Us
Have a question about your order or need assistance? Fill out the form below and our support team will get back to you at support@texasbirthcertificates.org.
Before you reach out
Many questions are answered immediately in our FAQ. If you've already placed an order, check Order Status using the email address you submitted. No need to wait for a reply.
What to include in your message
To help us resolve your issue quickly, please provide:
- Your full name as it appears on the order
- The email address used when placing the order
- Your order reference number, if you have it
- A brief description of the issue or question
Response times
Our support team responds within 1 to 2 business days, Monday through Friday. You can also email us directly at support@texasbirthcertificates.org. Include "URGENT" in the subject line for time-sensitive matters.
What we can help with
- Order status questions and tracking updates
- Corrections to information submitted on your application
- Questions about processing times and fees
- Refund or cancellation requests (see our fees page for policy details)
- General questions about Texas birth certificate requirements